Privacy Policy

Galaxie Construction Chemicals Website: www.galaxieconstructionchemicals.com Owned and operated by TAM Australia Pty Ltd ABN 36 637 639 251 314 Glen Osmond Road, Myrtle Bank SA 5064 Email: info@tamaustralia.com.au Tel: +61 8 8338 1244

Last updated: June 2026

1. Introduction

TAM Australia Pty Ltd (“we”, “us”, “our”) operates the Galaxie Construction Chemicals website at www.galaxieconstructionchemicals.com. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website or contact us.

2. What Information We Collect

We may collect the following types of personal information:

Information you provide to us directly:

Name
Company name and ABN
Email address
Phone number
Postal address
Your enquiry, message or project details
Product enquiries and download requests

Information collected automatically when you visit our website:

IP address
Browser type and version
Pages visited and time spent on each page
Referring website
Device type and operating system
Cookies and similar tracking technologies

3. How We Collect Your Information

We collect personal information:

When you complete a contact or enquiry form on our website
When you request a product download or Technical Data Sheet (TDS)
When you email, phone or correspond with us directly
Automatically through cookies and web analytics tools when you browse our website

4. How We Use Your Information

We use your personal information to:

Respond to your product enquiries and requests
Provide technical information, data sheets and product documentation
Process and fulfil orders for products or services
Send you information about our products that may be relevant to your enquiry
Improve our website content and user experience
Comply with our legal and regulatory obligations
Maintain records of our business dealings

We will not use your personal information for any purpose other than those described above without your consent.

5. Marketing Communications

We may send you product updates, technical bulletins or industry information that we believe may be of interest to you. You can opt out of receiving marketing communications at any time by:

Clicking the unsubscribe link in any email we send you, or
Contacting us directly at info@tamaustralia.com.au

6. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties.

We may disclose your personal information to:

Our employees and contractors who need the information to perform their role
Our distributors and agents where necessary to fulfil your product enquiry or order
Service providers who assist us in operating our website and business (such as IT support, email services and web analytics providers), who are bound by confidentiality obligations
Law enforcement or regulatory authorities where required by law

Where we share your information with third parties, we take reasonable steps to ensure they handle it in accordance with applicable privacy laws.

7. Storage and Security of Your Information

Your personal information is stored securely on servers located in Australia and/or with cloud service providers. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, disclosure or alteration.

However, no method of data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use cookies for:

Website analytics (understanding how pages are used)
Remembering your preferences
Ensuring the website functions correctly

You can disable cookies through your browser settings, however some parts of our website may not function correctly if cookies are disabled.

9. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

10. Access and Correction of Your Information

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date or incomplete.

To make a request, please contact us at:

TAM Australia Pty Ltd Email: info@tamaustralia.com.au Tel: +61 8 8338 1244 314 Glen Osmond Road, Myrtle Bank SA 5064

We will respond to your request within a reasonable timeframe. In some circumstances we may be unable to provide access — if so, we will explain why.

11. Complaints

If you believe we have breached the Australian Privacy Principles or you have a complaint about how we have handled your personal information, please contact us in the first instance at info@tamaustralia.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to check this page periodically.

13. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

TAM Australia Pty Ltd 314 Glen Osmond Road Myrtle Bank SA 5064 Australia

Email: info@tamaustralia.com.au Tel: +61 8 8338 1244 Website: www.galaxieconstructionchemicals.com